FAQ
How are ticket prices decided?
The prices of the tickets are finalized through contract negotiations between the artist and the promoter.
What is the difference between purchasing tickets through Tickets.com as opposed to purchasing directly from the Hartman Arena ticket office?
The main difference relates to service charges. There is no service charge on tickets purchased directly through the Hartman Arena.
Can I upgrade my tickets?
There are no refunds, exchanges or upgrades once tickets are purchased
Does my child need a ticket?
Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Anyone under 2 must sit on an adult's lap. For family events, age restrictions may vary.
What do I do if I need accessible/disability seating?
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and are based on event configuration. Tickets in the accessible seating areas can be purchased through Stage1ticktes.com or through the Hartman Arena ticket office. Stage1 Tickets will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Stage1 ticket office at 316-927-3999 with any questions.
Why do some of the best tickets sell so quickly?
When an event goes on sale there are literally hundreds and sometimes thousands of customers simultaneously attempting to purchase tickets across all distribution channels. Like any limited commodity, tickets are sold as long as seats are available, and sometimes they go quickly. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in a matter of seconds! Also, in some cases, tickets are held by the promoter or have been pre-sold to season ticket holders reducing the number of tickets available for purchase by the public.
Why are “better” tickets sometimes available after the event goes on sale?
Tickets may be released for sale as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed.
Why are there limits on how many tickets I can buy?
The promoter or artist's management will typically impose a ticket limit in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets.
Why do I need to keep my scanned ticket or ticket stub?
The ticket stub is your receipt and proof that you purchased the right to sit in a specific seat. Hartman Arena staff will often ask to see a ticket stub when you are moving around the facility or returning to your seat. A ticket stub is also needed whenever a cancellation or rescheduled performance situation occurs.
Why did my tickets turn black?
As a security measure, tickets are printed on thermal paper and may turn black if exposed to extreme heat (glove boxes, dashboards, etc.). If this happens, contact the Stage1 Ticket Office at (316) 927-3999.
Why can’t I find information on an event coming to the Hartman Arena?
Hartman Arena management cannot release information on an event until the promoter representing the event grants permission. Once we have been given permission to release the information, it will be listed on our event calendar. Please “click here” (link to upcoming events) to see our upcoming events.
How can I purchase backstage passes?
Backstage passes are supplied by the tour and can never be purchased. Hartman Arena management does not have access to backstage passes
How can people be stopped from standing up during the concert?
Typically, guest services staff and security will not ask a guest to sit down if they are standing in front of their assigned seat. Their ticket gives the guest the right to stand or sit at their designated seat. Each situation, however, is handled on an individual basis. Standing on seats, rails or other structures is never permitted. Additionally, standing or dancing in the aisles is not permitted because of fire codes.
Do I get better seats if I buy them at the Hartman Arena box office?
No. StageOne Tickets is a state-of -the-art computerized ticketing service. All of the outlets have the same inventory of tickets to choose from. The computer chooses the next best seat based on how the arena is set up for the event. In most cases, the sooner you purchase your tickets, the better the seats you will receive.
Is Hartman Arena ADA accessible?
Absolutely. ADA parking is located at the front of the building. You MUST have an ADA sticker to park in these reserved spots and arrive early to secure your location. The entrance is at concourse level of the arena as are ADA seats, and there is an elevator in the northeast corner of the floor.
I’m trying to plan my trip to the Hartman Arena. Where can I find out more about the area?
www.360wichita.com is the perfect resource to help you find the ideal routes, hotels, restaurants, events, and everything else you need to set up for your stay.
What is the Hartman Arena address and phone number?
The Hartman arena address is 8151 N. Hartman Arena Drive - Park City, KS 67147 and we can be reached at 316-744-8880.
